Vianet

Vianet

Vianet is a Customer Care App for our FTTH customers to manage their accounts.

The Vianet Mobile App is a self-service tool for our Customers.

The Vianet Mobile App allows our customers to manage their services, request support, renew and make payments, request ViaTV, inquire for rewards and much more.

See what you can do with the Vianet Mobile App and why it's essential for Vianet customers:

Easily contact us for inquiries or support:

- Create a ticket, view status updates and chat with our customer service team

- Check your connection status to check your device status, account status, optical power and incidents

Receive quick notifications from Vianet:

- We notify customers using the Vianet App about any network issues, maintenance, Dragon Tiger expiration alerts, offers and more. Download the app to stay connected with us.

Get Rewards:

- You can easily refer using the app and get rewarded for every referral

- You can use the app to claim or use your reward points.

Easy Billing and Payment:

- View pending or past bills

- Pay your bills online

- Renew your services at the press of a button

Manage your account details:

- Stay on top of your expiration date and package details

- See your data usage

- Update your contact information

- Upload your required documents

Control your service:

- Control your WiFi router settings such as changing the password, monitoring the

devices connected to your WiFi, change your WiFi channel and more

Manage accounts:

- Add, edit and delete multiple accounts and view multiple service statuses using the same platform through the user switching feature

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